Speedz Responsible Gaming

Our Commitment to Safer Play

We operate under a licence issued by the Kahnawake Gaming Commission (KGC), licence number 01003, issued on 4 June 2025. This licence requires us to follow strict standards around player protection, fair gaming, and responsible operations. We take this responsibility seriously, and we've designed Speedz Casino so that safety sits alongside entertainment, not as an afterthought.

We only accept players aged 18 or over, or the higher minimum legal age required in your jurisdiction. Age verification is part of our standard know-your-customer checks, and we may ask you to confirm your identity and age before you can deposit, play, or withdraw. This isn't just a formality for us — it's a core part of how we keep our community safe.

How We Protect Your Funds and Your Data

We hold player funds in segregated designated bank accounts, kept separate from our operating capital, so that your balance is protected in the event of insolvency. Our systems are also certified to ISO 27001 standards, meaning we follow recognised international benchmarks for information security. When you play at Speedz Online Casino, we want you to feel confident that your money and your personal details are handled with care.

We also monitor account activity for irregular playing patterns, including unusual betting behaviour that may suggest a problem or an attempt to bypass our Speedz bonus rules. If we notice anything concerning, our team reviews it directly, and we may reach out to you or place temporary restrictions on your account while we look into it.

Tools to Help You Stay in Control

We know that different players need different levels of support, so we encourage you to use the tools available to manage your play:

• Contact our support team to discuss deposit, loss, or session limits suited to your play style
• Take a short break by requesting a temporary account suspension through customer service
• Request full self-exclusion, which can be arranged directly with us or escalated to the Kahnawake Gaming Commission
• Review your transaction history and activity at any time through your account
• Set personal reminders outside the platform to track your time and spending

At Speedz, we'd rather you use these tools early than wait until play starts to feel like a problem. Our support team, available 24/7, is always ready to talk through your options without judgement.

Self-Exclusion Through the Regulator

Because we're licensed by the Kahnawake Gaming Commission, you also have the option of submitting a comprehensive self-exclusion request that covers all KGC-licensed platforms, not just Speedz Casino. This is a useful option if you want a broader safety net across multiple licensed operators rather than a single site.

1. Contact our team at [email protected] to begin the process, or request escalation to the regulator
2. Submit your self-exclusion request directly to the Kahnawake Gaming Commission if you want it applied across all KGC-licensed sites
3. Confirm your identity so the exclusion is correctly linked to your account
4. Once processed, access to your account is restricted for the period you've chosen

We won't attempt to market to you or encourage you to return once a self-exclusion is in place. Our aim is to make this process straightforward, respectful, and effective.

Recognising the Signs of Risky Play

We encourage every player at Speedz to check in with themselves regularly. Some signs that it might be time to slow down or reach out for support include:

• Spending more time or money than you originally planned
• Chasing losses by increasing your bets to try to win back what you've spent
• Feeling anxious, irritable, or preoccupied with gaming when you're not playing
• Borrowing money or using funds meant for essentials to keep playing
• Hiding your play activity from family or friends
• Neglecting work, studies, or relationships because of time spent gaming

If any of this sounds familiar, we'd genuinely encourage you to pause and reach out to our team or to one of the independent organisations below. Recognising these patterns early makes it much easier to get back to a balanced, enjoyable relationship with gaming.

Independent Support Organizations

Beyond what we offer directly, several independent organisations provide free, confidential support for anyone concerned about their gambling:

• GamCare – advice, support, and a free helpline for problem gambling
• Gamblers Anonymous – peer support groups for people affected by gambling
• BeGambleAware – information and self-assessment tools
• Gambling Therapy – online support available in multiple languages

These organisations operate independently from Speedz, and reaching out to them costs nothing. We'd always rather you speak to someone, whether that's our own support team or one of these services, than struggle alone.

Complaints and Escalation

If you ever feel that something on our platform hasn't been handled fairly, including matters related to responsible gaming, we want to hear about it. You can raise a complaint with us directly, and if you're not satisfied with how it's resolved, you can escalate it to the Kahnawake Gaming Commission. Complaints can be escalated to the regulator no less than seven days and no more than six months after the issue first arose. We see this as an important safeguard, not a barrier, and we encourage transparency at every stage.